About Us
At CrisisSuite, the security of your information is always our top priority. Our platform is designed to support your organization before, during, and after a crisis—and that is only possible with robust security and reliable continuity. That is why we have implemented a series of measures that ensure the highest standards of information security.
We guarantee 99.95% uptime. This means you can always count on a stable and accessible environment, exactly when you need it.
Merlin Software is ISO 27001 certified in the field of information security.
Our data centers are also certified to ISO 9001, ISO 27001, ISO 14001, and NEN 7510. This means we meet internationally recognized quality and security standards.
Your data is stored exclusively in multiple, highly secure data centers located within the Netherlands. This ensures compliance with Dutch and European laws and regulations.
Our data centers in the Netherlands are physically secured and meet the strictest standards for access control, fire detection, and air cooling. The power supply is redundant and supported by backup generators, ensuring uninterrupted service.
CrisisSuite runs on servers that are configured with redundancy and are continuously monitored. This allows us to minimize the risk of outages and ensure the system’s stability.
All communication between your device (laptop, PC, tablet, or smartphone) and our servers is encrypted using SSL/TLS 1.2 or 1.3. We use strong 3072-bit keys and AES-128 or AES-256 encryption to ensure that your data is always fully protected.
To continuously assess our security, we have an independent penetration test conducted by an external specialist every year. This allows us to proactively identify and address potential vulnerabilities.
