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How can you ensure that your crisis management team effectively implements the crisis plan during a crisis? In this video, I’ll share some tips on how to turn your crisis plan into action.
Of course, it always starts with raising awareness. Let the members of your crisis management team know that there is a crisis plan and what it contains. Also explain to them why the organization has a crisis plan, so that everyone understands its importance.
It’s even better if you can involve the members of your crisis management team in the development of the crisis plan. For example, ask them what they would like to see included in the plan. Also ask them for feedback on draft versions of the plan. This ensures that they feel involved and that it doesn’t become just “your document.”
Consider dividing your crisis plan into a policy section and an action-oriented section. The action-oriented section includes, for example, task sheets, schedules, and pre-planned actions that can be implemented immediately during a crisis.
Make sure the crisis plan is always available and up to date. Paper plans are difficult to keep up to date, so it’s best to do this digitally.
It is important that all members of the crisis management team know where to find the plan. To avoid having to search through a lengthy crisis plan, it is best to break the plan down into sections. For example, task sheets can be saved as separate documents. With crisis management software, such as CrisisSuite, you can ensure that the right crisis documents are available to those who need them for their specific crisis role.
