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During a crisis, it is essential to continuously update the status of your actions. This helps you maintain an overview. Simply checking off an action is not enough to fully understand its status during a crisis.
Within CrisisSuite, our crisis management software, we use four different statuses for actions:
New – The task has just been created and is still waiting to be assigned to the person in charge.
In progress – The action is underway. Work is currently being done on it.
Done – The person in charge has indicated that they have completed the task.
Completed – The crisis team has confirmed that the action has been completed and approves the result.
Some tasks require more feedback than just one of these statuses. Sometimes a substantive comment or an attachment—such as a photo or a document—is needed to complete the task.
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