During a crisis, it is essential to continuously update the status of your actions to maintain an overview. Simply ticking off an action is not sufficient during a crisis to fully comprehend its status.
Within CrisisSuite, our crisis management software, we use four different statuses for actions:
New – The action has just been formulated and awaits assignment to the responsible party.
In Progress – The action is currently being executed. Work is underway.
Ready – The responsible party has indicated that the action is complete.
Completed – The crisis team has verified that the action is finished and has approved the outcome.
For some actions, more feedback is required than merely one of these statuses. Occasionally, a substantive comment or an attachment, such as a photo or a document, is necessary to fully complete the action.