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Without a logbook, a crisis team is lost. Here are a few reasons:
The team is inundated with an enormous amount of information, and it is impossible to remember it all. If team members simply take their own notes, multiple versions of the truth will emerge. It is therefore crucial that the crisis team has a single point of reference on which to base its decision-making. This brings a sense of calm to crisis meetings.
Many tasks need to be carried out to manage the situation. Without an overview of the assigned tasks, the people responsible, and the status of those tasks, it is impossible to maintain a clear picture of the situation.
When a team member is relieved of duty, a proper handover is essential. And that can only happen if there is a clear logbook.
The crisis team’s log serves as a key source of information for the rest of the crisis response organization. What is the current situation? What are the key decisions? And what can we expect next?
Once a crisis has passed, it’s important to conduct a review. A comprehensive logbook is extremely helpful in this regard. But even when a regulatory body, investigative agency, or insurer becomes involved, having a logbook is no luxury.
