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What distinguishes an advanced crisis team from a novice team? In my opinion, the answer does not lie in special tricks or advanced tactics, but in mastering the fundamental principles. Advanced teams excel through consistency and structure.
An experienced crisis team, for example, maintains a strictly structured approach to every meeting. They follow the circular method: first information gathering, then assessment, and only then decision-making.
Furthermore, an advanced crisis team begins each meeting by reviewing all outstanding actions. This ensures they never lose sight of the overall situation.
Such a crisis team therefore has a precise overview of the current situation, bottlenecks, decisions, and both outstanding and completed actions. This enables the team to consider various scenarios: worst-case and best-case, for tomorrow, next week, and next month. Such a crisis team is truly in control.
In summary, the difference lies not in complexity, but in consistently executing the fundamentals well.
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