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The logger and the information manager are occasionally conflated. They fulfill distinct yet complementary roles within the framework of crisis management and information management.
The logger primarily focuses on documenting crisis meetings, encompassing situation assessment, judgment formation, decisions, and actions. The information manager's focus is on coordinating and managing all information throughout a crisis. Consequently, the information manager plays a crucial role both before and after crisis meetings.
Prior to a crisis meeting, the information manager is responsible for collecting and aggregating information from both internal organizational sources (such as departments and other crisis teams) and external sources (including the situational overview prepared by the communications department and real-time information from the National Crisis Management System (LCMS)).
This serves as input for the crisis team's situation assessment during meetings. Following the crisis meeting, the information manager is responsible for creating an updated situational overview; essentially, a management summary detailing the most recent status. This can then be disseminated to the entire crisis organization and, if necessary, to other stakeholders. The logbook maintained by the logger also serves as a crucial information source in this context.
Collectively, the logger and the information manager ensure a well-organized flow of information throughout the crisis.
