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The logger and the information manager are sometimes confused with one another. They play different but complementary roles in the context of crisis management and information management.
The logger focuses on documenting crisis meetings. This involves the formation of perceptions, the formation of judgments, decisions, and actions. The information manager’s focus is on coordinating and managing all information during a crisis. As a result, the information manager plays a key role both before and after crisis meetings.
Prior to the crisis meeting, it is the information manager’s responsibility to gather and compile information from both internal sources within the organization (such as departments and other crisis teams) and external sources (such as the situational overview prepared by the communications department and up-to-date information from the National Crisis Management System (LCMS)).
This information helps the crisis team form a clear picture of the situation during meetings. After the crisis meeting, it is the information manager’s responsibility to create an up-to-date overview—a kind of executive summary detailing the latest developments. This summary can be shared with the entire crisis response team and, if necessary, with other stakeholders. The logbook maintained by the logger also serves as an important source of information in this context.
Together, the logger and the information manager ensure a well-organized flow of information during the crisis.
