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Merlin regularly receives requests from organizations looking for specific crisis management solutions. In most cases, they want to combine multiple functionalities into a single system—which is exactly what CrisisSuite is designed to do.
Below, we share the four most frequently requested solutions.
These questions come from both new customers and existing users of CrisisSuite.
We regularly receive inquiries about options for digitally documenting crisis meetings. Organizations are looking for a practical logging tool that allows their participants to record their perceptions, assessments, decisions, and actions.
Above all, they are looking for a tool that ensures that different loggers can log information in a consistent manner.
More and more organizations are implementing on-call systems for key roles within their crisis management teams.
They are looking for flexible solutions for managing on-call schedules, allowing employees to swap shifts on their own.
In addition, they want a system that automatically forwards calls to the on-duty person’s cell phone number.
Organizations are finding that traditional phone trees are often too slow. They are looking for an alert system that can quickly and efficiently contact or notify members of their crisis response team through multiple channels, such as text message, phone call, push notification, and email. The solution must automatically retrieve employee contact information from their own HR-
load the system.
In addition, users would like to be able to set up alerts so that they can be activated with a single click
can be activated by pressing the button.
There is a growing demand for incident management software. People are looking for a way to manage incidents without having to immediately escalate to the crisis response team,
but it is important to document and handle those incidents in a way that is accessible and straightforward.
In addition, organizations are looking for ways for employees to report incidents and want automatic incident notifications from systems such as building management systems.
