Onboarding & Training

Our goal is for your organization to get the most out of our software, and we’re happy to help you achieve that.

Implementing new software can be complex. That is why Merlin has an implementation coordinator who will help ensure this process runs smoothly.

This person will be your primary point of contact throughout the implementation process. During the process, we will assist you in setting up the software. The goal is for you to be able to use the software completely independently, make adjustments, and add users by the end of the process.

That is why the system administrators within your organization will receive instruction and training. We also offer user training sessions. All to ensure that the software works optimally for your organization.

Even after the software is implemented, we are available for additional support. Our help desk is here to assist you, and you can always reach out to one of our colleagues.