Crisis documents are always available—even during an IT outage!

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It is essential that documents such as crisis plans, task cards, and playbooks are always accessible to the members of your crisis organization. Paper-based plans quickly become outdated, and not everyone is always on-site to consult them.

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So make sure your crisis documents are available in a digital format and kept up to date. You can do this using a document management system—such as Zenya or SharePoint—or using a crisis app, such as CrisisSuite.

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Crisis documents must, of course, also be accessible if your organization's internal IT infrastructure fails, for instance, due to a cyber incident. Therefore, assess whether your crisis documents remain available if your document management system is inaccessible.

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A quick tip: it is possible to link your document management system to a second software tool or app as a 'fall-back' option. Such a link synchronizes your crisis documents, meaning you only need to manage them within your primary document management system.

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