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Imagine this: your IT systems are down. You have a crisis plan, task cards, playbooks... everything is in order. But now you cannot access them...
This happened to a large organization following a cyberattack. All their crisis documents were stored on their internal network. The crisis team was ready, but without access to the crucial information contained within those crisis documents, they were ineffective.
They lost valuable time. Individuals made incorrect decisions. And while they attempted to recover their documents, more damage occurred than was necessary.
A crisis document you can’t open is useless. So make sure you have all essential documents available outside your own network as well. For example, in an external crisis management system, such as CrisisSuite. Or as an offline backup, so you always have access—even if everything goes down.
