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Imagine this: your IT systems are down. You have a crisis plan, task lists, and procedures—everything is in place. But now you can’t access them…
This is what happened to a large organization following a cyberattack. All of their crisis response documents were stored on their internal network. The crisis response team was ready to act, but without access to the critical information contained in those documents, they were unable to respond effectively.
They wasted valuable time. People made the wrong decisions. And while they were trying to get their documents back, more damage was done than was necessary.
A crisis document you can’t open is useless. So make sure you have all essential documents available outside your own network as well. For example, in an external crisis management system, such as CrisisSuite. Or as an offline backup, so you always have access—even if everything goes down.
