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The logging of crisis meetings is frequently underestimated. Too often, it is merely perceived as documentation for retrospective purposes. Logging is crucial for the professional management of a crisis. In this video, I will explain why.
An immense amount of information confronts the team, making it impossible to retain everything. If team members only take their own notes, multiple versions of the truth emerge. Therefore, it is paramount that the crisis team operates from a single point of reference for decision-making. This fosters calm during crisis meetings.
Numerous actions must be executed to manage the situation. Without an overview of delegated actions, responsible parties, and their status, maintaining control becomes unfeasible.
When a team member is relieved, a proper handover is essential. This can only be achieved if a clear logbook is available.
The crisis team's logbook serves as a vital source for informing the rest of the crisis organization. What is the current situation? What are the key decisions? And what can we anticipate?
Following a crisis, an evaluation must be conducted. A comprehensive logbook greatly facilitates this process. Furthermore, when a supervisory organization, investigative body, or insurer becomes involved, possessing a logbook is not a luxury but a necessity.
