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The importance of documenting crisis meetings is often underestimated. All too often, it’s viewed merely as a way to keep a record for later. Documenting these meetings is crucial for managing a crisis professionally. And in this video, I explain why.
The team is inundated with an enormous amount of information, and it is impossible to remember it all. If team members simply take their own notes, multiple versions of the truth will emerge. It is therefore crucial that the crisis team has a single point of reference on which to base its decision-making. This brings a sense of calm to crisis meetings.
Many actions need to be taken to manage the situation. Without an overview of the assigned tasks, the people responsible, and the status of those tasks, it is impossible to maintain a clear picture of the situation.
When a team member is relieved of duty, a proper handover is essential. And that can only happen if there is a clear logbook.
The crisis team’s log serves as a key source of information for the rest of the crisis response organization. What is the current situation? What are the key decisions? And what can we expect?
Once a crisis has passed, it’s important to conduct an evaluation. A comprehensive logbook is extremely helpful in this regard. But even when a regulatory body, investigative agency, or insurer becomes involved, having a logbook is far from a luxury.
