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You can actually spot a crisis team that’s in control very quickly. Here are three signs I always look for:
Despite the crisis, the atmosphere remains calm. No panic, no chaos. People speak clearly and listen attentively.
The meeting follows a clear structure: gathering information, forming opinions, and making decisions. Everyone knows what the next step is. And the team members stick to their assigned roles. Everyone sticks to their own role.
The crisis team has a clear picture of the situation (what the current status is) and has a clear understanding of the challenges, decisions, and the status of actions. The logbook provides continuous support for this.
A crisis team that remains calm, organized, and has a clear overview has the capacity to think ahead: tomorrow, next week, and so on. Such a crisis team is truly in control.
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