About Us
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Fred Lübbers, Head of Integrated Safety, talks about ROC van Twente’s experience with CrisisSuite: “ROC van Twente is a vocational secondary education institution with more than 18,000 students spread across approximately 60 locations. We realized that our crisis management system could use a quality upgrade, so we started looking for a suitable software solution. We quickly settled on Merlin and CrisisSuite.”
"One of the biggest advantages of CrisisSuite is the consistency it provides. We use the system extensively within the ROC—across our central crisis team, the crisis communications team, and IT. This ensures that everyone follows the same steps during a crisis, that we have a clear, shared understanding of the situation, and that there is a unified overview of the actions currently underway. CrisisSuite makes it easy to communicate with one another and track the progress of crisis teams, which helps us immensely during crisis management."
"During a crisis, it is essential that we are well prepared and follow the right steps. CrisisSuite ensures that we follow all the necessary processes from start to finish during a crisis and document them properly. This allows us to conduct a thorough analysis afterward and report on how we handled the crisis—something that is often a requirement for us as an educational institution."
"What particularly appealed to me about CrisisSuite is the BOB method (situation assessment, evaluation, decision-making), which we were already familiar with and which aligns perfectly with the way our crisis teams document crisis meetings. This effectively bridges the gap between theory and practice, making CrisisSuite a valuable tool within our crisis management organization."
"We had just completed training for all our crisis teams when the COVID-19 crisis broke out. CrisisSuite played a key role during this crisis, but we have also used the system for other, smaller crises. Examples include a data breach or a gas shut-off at one of our locations. CrisisSuite helps us address these smaller crises in a structured and efficient manner as well."
"After eight years of working together, I can say that Merlin really listens to our wishes and needs as a customer and translates them into improvements in the CrisisSuite environment."
