About Us
.jpg)
“The great thing about CrisisSuite that it brings together all the activities of your crisis management team in a single system,” says Guus van Genuchten, account manager at Merlin. “For example, many crisis coordinators use an Excel spreadsheet to track whether everyone is completing the required training. There’s obviously a smarter, more efficient, and more organized way to do this. That’s why we developed this module, so you can also record training sessions and drills within the same platform.”
In the training module, you can specify the qualification profile a functionary must meet. ‘For example, you can set that a crisis team chairman must participate in a tabletop exercise once a year,’ Guus explains. ‘When you then conduct a tabletop exercise, you can easily check who attended. This way, the module accurately tracks whether everyone is completing the required training and exercises.’
Competency Overview
The module also includes a competency overview. Here, a crisis coordinator can see at a glance which competencies the members of their crisis organization have not yet updated. “The nice thing about this overview is that you can select a reference date,” says Guus. “Suppose you want to plan training sessions for the coming six months. Then you select that reference date in the system. You’ll then get a single overview that shows exactly who needs to be trained over the next six months and which training sessions are appropriate to bring their competencies back up to date. The great thing is that you can also use this module to invite people to a training session or exercise. You can even set up an e-learning course for them within CrisisSuite so they can prepare thoroughly.”
Over the past six months, Merlin has conducted a pilot of this module in two hospitals and one hospital network organization. ‘Our clients appreciate the ability to manage all their OTO (Training, Exercises, and Operations) activities within this module,’ Guus explains. Merlin plans to roll out the tool to more organizations across various sectors in the coming year.
Within acute care, standard 9 of the Quality Framework for Crisis Management and OTO 2.0 applies: The organization ensures the professional competence of key functionaries. The training module aligns seamlessly with this requirement and assists hospitals and healthcare institutions in fulfilling it.
If you are interested, please schedule a demonstration with us!
