About Us
André Belt, Crisis Coordinator and BCM Manager, talks about Treant’s experience with CrisisSuite: “Treant is a healthcare organization with three hospitals in Drenthe and Groningen, 17 care facilities, and a dialysis center. Crisis management is very important to us. This is where CrisisSuite comes in; this software enables us to respond effectively to incidents and crises and ensure the continuity of care. We are very pleased with the system because it is extremely functional.”
CrisisSuite has become an integral part of Treant’s crisis management strategy. André: “One of the most valuable aspects of CrisisSuite for Treant is its versatility. We use the system for everything related to our crisis response organization—from tracking the training and competencies of crisis team members and staff, to facilitating planning, to managing actual incidents and crises.”
“We use the Incidents module to manage minor incidents. These include scheduled IT updates or technical maintenance, severe weather, or water leaks. That really forms the foundation for us. We also use it to notify key personnel within the organization, such as crisis coordinators, security staff, and loggers. You can think of this as a kind of early warning, because some incidents can escalate into a crisis. This ensures increased preparedness. Moreover, we then have the incident information readily available to inform our crisis management.”
"In the event of a crisis, we activate the crisis management team. We then use the logging tool in CrisisSuite to document the crisis meetings: the assessment of the situation, decision-making, and actions taken. We easily keep track of the status of all delegated actions. And after a crisis meeting, we quickly generate a situation report based on the log. We then share this as an up-to-date overview with the entire crisis organization.”
Another advantage of CrisisSuite for Treant is the ability to access all planning documents and essential information for each location. André: “We’ve linked our crisis documents—such as crisis plans and task sheets—to roles and teams, so everyone can quickly access their documents. But we’ve also listed all our locations in CrisisSuite with relevant information, such as floor plans, phone numbers, the number of residents, and the number of care staff on duty during day or night shifts. This way, we can access all the information we might need during a crisis via the app or web application.”
“During a crisis, we sometimes have to have crisis team members with no prior experience use CrisisSuite for the first time. It’s great to see that after just one or two minutes of instruction, they’re able to navigate the system. And that really shows how user-friendly it is.”
“Because everything is stored in a single system, we can provide a clear overview at the end of the year of how many and what types of incidents and crises we’ve experienced. This also allows us to identify areas that require extra attention in the coming year. We can then present this overview to the board of directors.”
“Whenever we have an audit or the IGJ comes by, we pull up CrisisSuite. That way, we can instantly show how our staff has been trained, how our crisis drills went, what plans we have in place, and how incidents and crises have unfolded. Everything is in one system, and that’s just fantastic!”
“In a crisis situation, it’s important to know each other and to know what to expect from one another. And with Merlin, that’s just a given. We really see it as a wonderful partnership. But if other organizations want to see how we work with the system, they’re more than welcome to visit us. Because we’re actually quite proud to be using CrisisSuite!”
